Return Policy - EyewearLens.com
We guarantee that lenses fabricated by EyewearLens.com will be made exactly as prescribed. We are experts in the fulfillment of eyeglass lens prescriptions and use only first quality lens materials. Eyewear lenses for your frames are custom made specifically for you with your prescription, and therefore unable be returned for a refund.
We guarantee that every pair of eyewear lenses will be made to the prescription you provide and free from defects in material and workmanship. All prescriptions we fill are done so without compensations or changes unless otherwise specified by the lens type or instructions from the manufacture. All of the lenses we supply, comply with the regulations of the American National Standards Institute for ophthalmic prescription lenses. Any eyewear lens that does not meet our high standards of quality will be replaced when returned to us within 30 days of the original purchase.
Doctor's Rx Changes
We guarantee accuracy on all prescription lenses we supply or they will be remade at no charge. We pride ourselves in our craftsmanship and accurately filling your prescription is our number one priority. If your eye doctor changes your eyewear prescription within 30 days, we will remake your lenses at a 50% discount. Eyewear lenses for your frames are custom made specifically for you and therefore cannot be returned for a refund.
Non-Adapt Warranty - Progressives
Our progressive lens Non-Adapt Warranty allows for a one-time replacement of a progressive lens made within 30 days of the original order if the customer who the lenses were made for cannot adapt to the lens due to fitting errors or prescription changes. This non-adapt policy applies only to the base price of lenses made by our lab. It does not apply to charges for special options such as tints, mirror coatings, some AR coatings, rimless or drilled rimless frame type charges and the like. In the event of a non-adapt, credit will be issued for the base price of the least expensive lenses from either the original order or on the reorder.
All warranty exchanges are processed under the respective manufacturer's guidelines. If applicable, warranty exchanges will be granted for the same lens design, same prescription and options. No changes can be made to the original order upon processing a return under warranty.
Factory coatings are warranted to resist scratching under normal cleaning and wearing conditions for up to one year from the original Invoice date. Covered lenses that are scratched under normal cleaning and wearing conditions are eligible for a one time replacement with identical lenses upon return to EyewearLens.com with the original Invoice. While coatings have improved greatly in recent years, no coating is scratch proof. Lenses returned with scratches that penetrate the coating and the underlying substrate will not be considered eligible for credit. Lenses that crack are not considered defective or covered as a scratch warranty. The scratch resistant warranty does not apply to sports eyewear, safety lenses, or mirror coatings. It does not apply to charges for special options such as tints, mirror coatings, some AR coatings, rimless or drilled rimless frame type charges and the like. For superior scratch resistance we recommend selecting a factory scratch resistant coating. Trivex, Polycarbonate and High-Index lenses come with this option at no additional charge. Transitions CR-39 Plastic and most CR-39 Progressive lenses come with this option on the front side only at no additional charge.
Transitions Photochromic Lenses
All Transitions products are guaranteed to perform to the manufactures specifications for ninety days from the date of purchase. Lenses not performing to the manufactures specifications should be returned with the original Invoice for evaluation and possible replacement.
Customers Own Eyeglass Frames
An extreme amount of care is taken with frames that are sent to us for processing but defects and weaknesses unseen can result in a broken frame, therefore we are not responsible for the breakage of customers frames. Frames sent to us that are found to be defective and break as a result will be returned to you so that you may exchange them with the reseller from whom it was purchased. We do not process lenses for non-ophthalmic frames. We are not responsible for frames or other items lost in transit to us.
All lens remakes must be done within the time period allowed. Copies of the original invoices, original frame lenses were made for and the original lenses we made must be returned with each remake. All warranty remakes apply only for the customer in which the original lenses were made. Eyeglass lenses for your frames are custom made specifically for you and therefore cannot be returned for a refund. If you have additional questions please Contact Us.
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